This Privacy Policy explains how East Anglia Wire Media Ltd., the data controller for NorwichWire.co.uk, collects, uses and protects your personal information when you interact with our website, subscribe to our newsletter, contact us or otherwise engage with us. We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. East Anglia Wire Media Ltd. is a private limited company registered in England and Wales (company number 16482937) with its registered office at St George’s Works, 51 Colegate, Norwich NR3 1DD, United Kingdom. If you have any questions about this policy or wish to exercise your rights, please contact our privacy team at privacy@norwichwire.co.uk.
What data we collect
We collect only the personal information necessary to provide our local news, community stories and other services. The types of data we may process include:
- Correspondence data: Information you provide when you email us (including contact addresses, editorial, tips, press, corrections or complaints) – such as your name, email address and any details you include.
- Newsletter subscription data: When you sign up for our newsletter (via our newsletter page), we collect your email address and, optionally, your name and preferences. We use this to send you local news, event updates and occasional promotional content, always with the option to unsubscribe.
- Technical and analytics data: We automatically collect certain information when you visit NorwichWire.co.uk, including your IP address, browser type, device information, operating system, referring URLs and pages you view. This is collected via cookies and similar technologies for analytics and performance monitoring.
- Advertising and affiliate tracking data: We use cookies and tracking technologies for display advertising, affiliate links and sponsored content. These help us measure the effectiveness of our commercial partnerships and ensure we can offer free access to our journalism. For full details, please see our Cookie Policy.
Purposes and lawful bases
We process your personal data for the following purposes, relying on the lawful bases set out in UK GDPR:
- Consent: For newsletter subscriptions, cookie placement (where consent is required) and any marketing communications. You may withdraw consent at any time.
- Legitimate interests: To operate and improve our digital publication, respond to reader correspondence, maintain editorial standards, manage reader complaints, prevent fraud, and analyse website usage to enhance user experience. Our legitimate interest is to provide high-quality local news and community information to our readers.
- Legal obligation: To comply with legal and regulatory requirements, such as responding to lawful requests from authorities or exercising our rights under law.
Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Correspondence emails are kept for the duration of the enquiry plus a reasonable period for record-keeping. Newsletter subscriber data is kept until you unsubscribe or your subscription becomes inactive. Analytics data is retained in aggregated form for up to 26 months. Cookies have varying lifetimes – see our Cookie Policy for details.
Data sharing
We never sell your personal data to third parties. We may share your information with trusted data processors (e.g. email delivery services, analytics providers, hosting platforms) who act on our instructions and are contractually bound to keep your data secure. Some processors may be based outside the UK; we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place. We may also disclose information if required by law or to protect our rights, property or safety.
Your rights under UK GDPR
As a data subject, you have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Ask us to correct inaccurate or incomplete data.
- Right to erasure: Request deletion of your data where it is no longer necessary or you withdraw consent.
- Right to restrict processing: Ask us to limit how we use your data in certain circumstances.
- Right to data portability: Receive your data in a structured, commonly used format or have it transmitted to another controller.
- Right to object: Object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, please email privacy@norwichwire.co.uk. We will respond within one month (extendable by two months for complex requests). You also have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk), the UK’s independent data protection authority.
No formally appointed Data Protection Officer
East Anglia Wire Media Ltd. is not required under UK GDPR to appoint a Data Protection Officer. However, our editorial team and privacy contacts are responsible for data protection compliance. For any privacy-related queries, please contact privacy@norwichwire.co.uk.
Source confidentiality
We take the protection of sources very seriously. If you wish to provide a tip or share information with us confidentially, please see our Tip Us page for secure methods. We will never disclose your identity without your consent, except where required by law.
Contact
For any questions about this Privacy Policy or how we handle your data, please write to us at privacy@norwichwire.co.uk or by post at East Anglia Wire Media Ltd., St George’s Works, 51 Colegate, Norwich NR3 1DD, United Kingdom. You can also find our full contact details on our Contact page.